Thank you to all participants in this project. See the engagement report below.

The Monash Public Library Service consistently achieves high scores in Council’s annual Community Satisfaction Surveys, however industry surveys indicate active engagement of library services is declining.

While traditional lending services continue to be popular, the use of public libraries is changing.

Traditional measures of engagement based on lending data do not adequately reflect the various reasons people might use libraries, and risk under-reporting usage or neglecting opportunities to engage with community groups requiring services other than traditional lending.

Our library service aims to help the people of Monash be lifelong learners, increase their literacy, and be connected to a resilient community. Can you help us plan for the future?

We are inviting members of the Monash community to participate in a focus group which will explore how Monash libraries can continue to be of service to the community.

This consultation process will consider barriers and opportunities for increasing active library membership within the Monash community. We want to explore:

• why members cease actively using library services,
• what would assist current members make more use of the library
• what would attract non-users to engage with the library

Please book your session below.

Monash City Council is committed to protecting personal information provided by you in accordance with the principles of the Victorian Privacy and Data Protection Act 2014.

The information you provide will be used to assist Council staff to determine the community needs and priorities on this project.

You may access information you have provided to Council and make corrections if you believe that information is incorrect. For further information including Council's information privacy policy, visit www.monash.vic.gov.au.